Britannic Technologies Awarded ISO 20000-1 Certificate

We are delighted to announce that Britannic Technologies has been awarded the ISO 20000 certification. This prestigious achievement recognises that Britannic operates within a globally recognised IT Service Management System (ITSM). It represents a significant enhancement to both our internal and external governance and control frameworks. 

By adopting an independently audited and structured framework focused on service delivery, Britannic ensures our customers receive a consistent experience aligned with industry best practices.

Andrew Nash, Head of Operations, commented:
“So many organisations say that they have world class service delivery teams, yet so few organisations can prove or demonstrate this through globally recognised certifications. Within Britannic we just don’t claim that we’re excellent, we can prove it through our ISO 20000 framework certification. As customers trust us to host and deliver critical applications such as Voice and Video, it is down to us to show that this trust is well placed, well deserved and not squandered.”

As specialists in helping public and private sector organisations maximise their ICT investments, Britannic is committed to empowering our customers and partners through tailored communication and information systems, value-added services, and innovative solutions.

We are proud to be among a select group of UK providers to achieve ISO 20000 – the international standard for IT Service Management. This certification, alongside our existing ISO accreditations—ISO 9001 for Quality Management, ISO 22301 for Business Continuity Management, and ISO/IEC 27001 for Information Security Management—reinforces our unwavering commitment to delivering consistent, high-quality services to our customers.