6 Tech Essentials to Empower Charities and the Communities They Serve
Build a Scalable Digital Foundation for Social Impact
Charities often work with tight budgets and aging systems — yet digital infrastructure is critical to expanding reach and impact. Whether you’re managing helplines, fundraising campaigns or internal operations, we help you modernise with secure, cloud-based systems that scale as your services grow. From cloud telephony to integrated platforms, our solutions keep you connected and responsive, even when resources are stretched.
Connect Teams, Volunteers, and Communities
With teams spread across offices, homes and local hubs, seamless communication is essential. Our unified communications tools bring together voice, video, chat and collaboration tools into one place — helping staff and volunteers stay aligned, share updates quickly and work as one team, no matter where they’re based.
Deliver Support That’s Personal and Accessible
Whether someone’s calling for urgent help or checking in on a donation, every interaction matters. We help charities create consistent, compassionate contact experiences across phone, chat and email — using intelligent contact centre technology that adapts to the needs of each caller. Features like multilingual support, secure data access and automated triage help you serve more people, more effectively.
Streamline Admin and Maximise Frontline Time
Time spent on repetitive admin is time taken away from your mission. We help automate common processes — from volunteer onboarding and supporter updates to appointment reminders and follow-up messages. Our tools reduce pressure on staff, support remote working and make it easier to manage spikes in demand during appeals or crisis response.
Use Data to Understand and Amplify Your Impact
Charities collect valuable data — on beneficiaries, campaigns, donors and outcomes — but often struggle to put it to use. We help connect systems and unlock insights, with tools like real-time dashboards and automated reporting. Whether you’re tracking engagement, measuring impact or making funding decisions, our solutions help you act on what matters.
Make Every Interaction Inclusive and Trusted
From language barriers to digital exclusion, accessibility is key to meaningful engagement. Our technology helps charities communicate clearly and inclusively, with options like real-time AI language translation, co-browsing and mobile-friendly messaging. And with strong security built in, you can protect sensitive data while delivering support people can trust.
Harnessing the Future: Emerging Communication Trends in the Charity Sector
The charity sector stands at a turning point, driven by rapid advances in technology and evolving ways of working. These changes are redefining how charities connect with communities, donors, and teams. In this piece, we explore the key trends shaping the future of charity communications — from the growing role of digital platforms in reaching beyond geographic limits, to the rise of online communities, integrated communication systems, and more agile working environments.
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How Breast Cancer Care and Breast Cancer Now Unified Their Communications
With help from Britannic, Breast Cancer Care and Breast Cancer Now successfully merged their telephony systems, removing duplicated contact numbers and creating a more efficient, streamlined service. Central to the transformation was the deployment of Mitel IP telephony and MiCollab, empowering staff to work remotely while ensuring continuity of care. Most importantly, it means women facing a breast cancer diagnosis can now access the support they need more quickly, reliably, and with less friction — exactly when it matters most.
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