6 Key Areas to Enhance Communication in Healthcare
Strengthening Patient Communication and Engagement
Enhance patient satisfaction and engagement by utilising secure messaging, SMS reminders, and mobile apps to keep patients updated on appointments, lab results, and care plans. Post-procedure follow-up calls allow providers to check in, address recovery questions, and provide the support that fosters trust and adherence.
Expanding Telemedicine and Virtual Care
Deliver accessible, convenient care through telehealth solutions like video calls, telephone consultations, and live chat. With staff trained in digital communication, virtual interactions become seamless and supportive, offering a personalised touch that keeps patients engaged and connected to their care.
Optimising Appointment Scheduling and Reminders
Reduce no-shows and make scheduling effortless with automated SMS reminders, phone notifications, and user-friendly online portals. Interactive voice response (IVR) systems also allow patients to confirm or adjust appointments independently, creating a streamlined experience that boosts patient satisfaction and efficiency.
Enhancing Crisis and Emergency Communication
When emergencies arise, rapid, reliable communication is essential. Mass notification systems that integrate SMS, email, and phone alerts ensure patients and staff receive timely updates, from natural disasters to urgent health alerts, keeping everyone informed and prepared.
Delivering Real-Time Patient Support
Provide round-the-clock assistance with a combination of call centres, chatbots, and 24/7 phone lines. Patients receive immediate answers to questions about medications, symptoms, or billing, creating a supportive environment that reduces unnecessary visits and empowers patients.
Promoting Preventive Health with Targeted Education
Encourage proactive health management through targeted communication on preventive care. Using SMS, email, and phone calls, healthcare providers can remind patients about screenings, vaccinations, and seasonal health tips, fostering a more informed, healthier patient population.
The Importance of Patient Connection and Care
of healthcare consumers
say they prefer having the option to communicate with providers digitally, via SMS messaging, online forms and other digital channels.
of patients
say they would consider leaving their current healthcare provider if they could not communicate via their preferred channel.
of healthcare providers
feel that automating document management would boost accuracy and efficiency in their practise.
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From Breakdown to Breakthrough - Britannic Transforms NHS Trust’s Failing Telephony
In a major move to modernise their communications infrastructure, a leading NHS Trust in the UK teamed up with Britannic to tackle critical challenges in healthcare telephony. Managing multiple hospitals, the Trust was under growing pressure as outdated systems led to potential communication breakdowns, inefficiencies, and escalating costs. Through this strategic partnership with Britannic, they achieved a comprehensive overhaul, bringing lasting improvements in service delivery, resilience, and cost efficiency.
Find Out What Steps We Followed To Get There
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The future of healthcare is digital, and it's transforming patient care. With advanced technology and a patient-first approach, providers can deliver faster, smarter, and more connected care. Ready to embrace the digital revolution and lead the charge in modern healthcare? Discover how innovation is reshaping the industry and why it's a must for every provider.
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