Fraudulent voice calls, text messages, emails, and social media scams are surging, with over 42% of adults falling victim to scams in 2024. Alarmingly, 33% report being defrauded and losing money to scammers, according to NatWest.
This wave of deception is eroding trust and confidence among consumers. Many now hesitate to open or respond to communications, especially from unidentified sources, out of fear of being scammed. Businesses must address these growing concerns to foster stronger, more secure connections with their customers. By prioritising clear, trusted communication channels, organisations can overcome these challenges and regain consumer confidence.
of individuals
are unlikely to answer calls from withheld numbers, and even for unrecognised UK numbers, that figure only drops slightly to 45%.
of consumers
desire the ability to engage in two-way text communications with companies.
of messages
are opened within 15 minutes, with consumers spending up to 45 seconds actively engaging with the content (approximately).
Why Choose Branded Calls & Messages?
Instant Recognition
Foster confidence by clearly showcasing your brand with every interaction. Customers instantly recognise who’s making contact, enhancing engagement and minimising the chances of being ignored or blocked.
Enhanced Credibility
In a world of spam and scams, branded messages and calls are your frontline defence. Verified caller IDs, consistent branding, and personalised communication reassure customers of your authenticity, boosting trust, engagement, and your reputation.
Higher Engagement Rates and Business Growth
Branded communications capture attention quickly, leading to higher open rates, more answered calls, and increased customer follow-through, driving impactful results and growth for your business.
Memorable Customer Experiences
Stand out from the crowd with consistent, professional messaging that makes every interaction impactful and uniquely tied to your brand. By delivering experiences that are both memorable and distinct, you set yourself apart and leave a lasting impression on your audience.
Boosted Efficiency
Optimise workflows and improve response times with clear, reliable communication channels that streamline operations and keep everything running smoothly.
Data-Driven Insights
Analytics like read rates, response times, and engagement metrics offer valuable insights into customers’ behaviour. This data helps refine strategies, tailor messages, and create more targeted, impactful campaigns.
Seamless Integration and Automation
Streamline your communication strategy by integrating branded calls and messages into your existing systems and workflows. Automation ensures consistent, timely delivery while reducing manual effort, allowing your team to focus on what truly matters—building stronger customer relationships and driving business growth.
Our Branded Messaging Solution Suite
Branded Messages
Branded Messages takes communication to the next level, offering interactive, multimedia messaging that goes beyond plain SMS. Deliver branded, dynamic content like images, videos, and action buttons directly to your customers, creating a richer, more engaging experience. Ideal for promotions, customer support, and interactive workflows, Branded Messages ensure your messages stand out while enhancing trust and driving meaningful interactions. Plus, they reduce the likelihood of communications being flagged as spam or ignored, ensuring messages reach their intended recipients and help to increase trust, engagement and answer rates.
Want To Know More? Get In Touch
Branded Calls
Have you ever ignored a phone call because it came from an unknown number, or answered only to feel uneasy when the business on the other end asked for confidential information? With branded calls, you can take the guesswork out of phone communication. Branded calls display your business name and number on your client’s screen, creating immediate trust and professionalism. This not only increases the likelihood of your calls being answered but also reassures your clients that they’re speaking to a legitimate, credible source. It's a simple, powerful way to enhance your business communication and build confidence with your customers.
*Brochure Coming Soon*Want to know more about Branded Messages and Calls
Get in touch with us today, to learn more about this service, you can be setup within days.
