Connecting departments, engaging staff, and informing citizens—our tailored government communication solutions empower local governments to strengthen collaboration, enhance transparency, and ensure timely, reliable information delivery. From secure information-sharing channels to dynamic engagement tools that reach employees and citizens wherever they are, our adaptable solutions support efficient, responsive public service at every level.
of customers rate an "immediate" response as essential or very important when they have a customer service question.
of people want to see the government deliver a fully digital suite of online public services.
of local government leaders believe they are "occasionally or consistently" exceeding expectations for a customer-centric experience.
Strengthen public engagement by adopting a unified communications approach that consolidates websites, mobile apps, social media, and other channels into a single, integrated system. This strategy allows governments to deliver consistent, real-time information on programs, policies, and public services, reaching citizens seamlessly across multiple platforms.
Protect citizen data with secure, encrypted communication channels that ensure privacy across all platforms. By implementing robust data protection measures, governments mirror best practices in business communication, fostering trust and encouraging citizens to interact confidently with government services without concern for data breaches.
Enhance public trust and satisfaction by leveraging AI and automation to create a smoother, more responsive customer experience. With AI-driven chatbots, automated reporting tools, and streamlined digital portals, governments can provide citizens with timely information on services, policy updates, and programme changes. This approach empowers citizens with accessible, transparent insights into government operations and decisions, fostering accountability and strengthening public trust.
Just like in business, rapid and reliable communication is critical in crisis management. By using integrated mass notification systems with SMS, email, and phone alerts, governments can ensure timely information dissemination. This approach keeps the public informed and prepared during emergencies, strengthening the government’s role as a reliable information source.
Facilitate two-way communication through feedback mechanisms like surveys, social media engagement, and reviews. Just as businesses rely on customer feedback, governments use citizen input to shape services and policies. Actively listening to the public promotes trust, supports responsive decision-making, and creates a collaborative relationship with the community.
Drive operational efficiency and sustainability by adopting cloud-based communication platforms and virtual meeting tools. These cost-effective solutions reduce environmental impact and operational costs, much like sustainable business practices, while allowing governments to maintain consistent, effective communication with citizens across various digital channels.
AI offers the government transformative opportunities to enhance public services. According to government estimates, AI has the potential to deliver productivity gains valued at billions of pounds, benefiting taxpayers significantly. Chief Analyst, Ruth Kelly outlines the essential steps the government must take to harness these benefits. Discover how AI could reshape public services and explore potential applications by watching the National Audit Office's video.
Want to Read the Full Report?Automated communications are transforming local government, making services faster, more efficient, and accessible to everyone. But can automation truly deliver safe and reliable services in the public sector? Uncover six examples where automation is reshaping how citizens interact with local services, driving real improvements and setting a new standard for government responsiveness.
See how a UK borough council improved resident services with INBOX, an advanced email management solution by Britannic. Confronted with increasing service demands and a lean workforce, the council needed a way to boost communication efficiency, cut response times, and allow staff to focus on critical resident needs. This successful partnership has led to significant improvements in service delivery, establishing a new benchmark for tech-driven innovation in the public sector.
"Britannic impressed us because they took the time to understand our needs and how our Council worked. Britannic's account management is excellent and they dealt proactively and pragmatically with any challenges that arose during the implementation of this project. They are a delight to work with".
Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
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