From online banking to wealth management, clients expect speed, clarity and security — across every interaction. We help financial institutions modernise how they operate and communicate. Whether it’s streamlining contact centres, integrating secure messaging, enabling hybrid teams or improving customer journeys, our solutions are built around the needs of banks, building societies, investment firms and advisers. We connect your systems, your people and your clients — so you can deliver smarter service, with confidence.
Legacy systems and siloed infrastructure can’t keep up with today’s financial demands. Whether you're supporting online banking, digital lending or remote advice, your tech foundation needs to be secure, connected and agile. We deliver integrated telecoms and digital platforms that underpin everything from core banking systems to branded client communications — giving you speed without sacrificing compliance.
From financial advisers to fraud teams, seamless internal communication is critical. Our unified communication tools connect teams across branches and business units through voice, video, chat and CRM — so client queries are answered faster and decisions are made with confidence. Branded calls and secure messaging also help maintain a consistent, professional identity — even when working remotely.
Whether a customer is transferring funds or a high-net-worth client is checking on an investment, they expect secure, personalised support. Our contact centre solutions power intelligent routing, account-aware responses, and branded messaging — helping your team deliver consistent service that feels both human and highly professional, across voice, email, SMS and chat.
Manual tasks like onboarding, ID checks or portfolio updates drain time and delay service. We help automate and streamline these processes, from chatbots handling routine enquiries to automated alerts and document processing. With branded communications built in, clients receive updates and confirmations that are always timely, secure, and recognisably yours.
The financial sector generates massive amounts of data — but insights are lost without integration. We help unify systems to give your teams real-time visibility into client behaviour, service patterns, and operational performance. Powered by our AI Engine, these insights inform smarter risk decisions, better customer service and more responsive communications.
Money can be stressful — especially when language, accessibility or digital confidence become barriers. We help financial firms offer clear, inclusive support across every channel. Features like multilingual calls and messaging make complex interactions feel simple and familiar, helping clients of all backgrounds feel understood and in control.
AI isn’t just a buzzword in finance anymore — it’s becoming part of the everyday fabric of how firms operate and serve clients. From spotting fraud faster to tailoring services around real customer behaviour, AI is quietly transforming the way financial institutions work. We’ve taken a closer look at five real-world advancements that are making the biggest impact right now.
With card fraud losses projected to exceed £30 billion by 2026, PCI DSS compliance is more critical—and more complex—than ever. As digital payments grow, so do the risks, especially for card-not-present transactions. Many businesses struggle to stay compliant without adding cost or complexity.
A leading home finance company has enhanced the security, resilience and reliability of its telephony and data infrastructure. Partnering with Britannic, the company migrated to a private cloud, ensuring a more secure and robust environment for its operations. With a comprehensive business continuity plan in place, they can now deliver seamless customer service without disruption, even in unforeseen circumstances.
Read Success StoryDrawing on Britannic’s strategic consultancy and solution design services, HW Fisher & Company has transitioned to a resilient Mitel UC environment and facilitated closer team collaboration for its accountants.
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