Our Story

40 years of vision, creativity and technical prowess

When Richard Dendle set out to change the communications market with a value-driven reseller business and a vision to redefine business communications, little did he know that his company would grow into one of the UK’s most innovative communications technology partners for private and public organisations across the country.

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Founded as Britannic Telecom in 1984, we quickly became known for our technical skills and ‘customer first’ approach. We became the first private company to install a telephone system for the BBC and soon developed a dedicated “phone in” system for the Radio 1 FM “Breakfast Show”, later rolled out to over 100 stations nationwide.

First to market with innovations spanning contact centre, network and CTI applications, we have since improved communications and business processes for hundreds of midsize customers. Our own product developments are sparked by genuine customer requirements and help us create outcome based communications solutions from market-leading components.

Today, we are an 80-strong team of managed communications technology and services specialists with a unique consultative approach. Our ideas injection opens minds to the possibilities of technology. Our strategic guidance aligns ICT with desired business outcomes. And our knack of combining communications technology into reliable transformative solutions sets us apart.

Britannic and Zoom, the First UK Accreditation

Zoom’s Triple Zoom Up Partner Program Competency

Britannic, a leading consultative technology partner, announced it is the first partner in the UK to achieve all three Zoom Up Partner Program competencies with Zoom. As a result, Britannic has strengthened its position as a trusted advisor in offering Zoom Phone and Zoom’s Customer Experience solutions to customers.

Jonathan Sharp, CEO, Britannic Awarded Top CX Professional

CXMStars™ 2024

CXMStars™ run by the prestigious Customer Experience Magazine awarded Jonathan Sharp, CEO of Britannic Top CX Professional coming in at an impressive position 12 out of their top 25 at their annual esteemed awards. Recognising him as a leading professional and visionary in the CX industry for the fourth year running.

8x8 Partnership Accolades

  1. Britannic Achieves 8x8 APEX Status
  2. Britannic Achieves 8x8 SUMMIT Status

WINNER, 2023

Surrey 5th annual SME News’ 2023 Business Elite Awards

Best Customer Experience & Engagement Company 2023

2022

  1. Awarded Innovation Partner of the Year 2022 by Mitel
  2. Achieved ISO 20000 Certification
  3. Shortlisted CXMSTARS for best CX Professional
  4. Launch of Innovation Hub
  5. Awarded Cyber Essentials Plus

2021

  1. CNA Best Enterprise UC Customer Solution Award
  2. Expands Portfolio with FIVE9 CCaaS
Five9 Logo

Expanded Portfolio with FIVE9 CCaaS

8x8 Logo

Expanded Portfolio with 8x8 UCaaS

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2015

Mitel Contact Centre Partner of the Year Award

for contributing the greatest revenue and capabilities in the Contact Centre sector with a staggering 41% year on year growth.

2015

  1. CNA Best Enterprise Contact Centre of the Year Award
  2. Comms Business Mid-Market Convergence Solution of the Year Award
  3. Provides first cloud telephony solution in 2012 using mainstream technology and introducing 99.999% SLAs
  4. Builds cloud platform in 2011 and introduces multicarrier MPLS and NOC

2010

  1. Launches SIP Exchange platform, NetX
  2. CRN Converged Reseller of the Year Award
  3. Deploys first virtualised telephony and contact centre solution
Award icon

2010

CNA Enterprise Mobile Solution of the Year Award

for delivery of our Total Business Plan solution, which provides the customer with one unified billing platform and contract, regardless of handset type or user location.

2004

  1. Britannic Telecom became Britannic Technologies
  2. Acquired a software house
  3. Introduced BriPORTAL and SIP, networking and VoIP

1990s

  1. Writes Reporting Universe for Avaya INDeX
  2. Centralises 70 locations in 1 phone-in application
  3. Minc hybrid phone system features the 1st affordable Automatic Call Distributor & 20-agent call centre application with integrated call management software for improved reporting
  4. Pioneers on-air phone-in solution for BBC Radio 1 for multiple caller management during live broadcasts. Britannic becomes the 1st private telecom company to implement a telephone system for the BBC.

Caxton

Caxton, a leading British fintech company, has been delivering top-tier financial solutions for consumers and businesses for over 20 years. Known for its agility and commitment to efficient, reliable payments, Caxton has always prioritised an outstanding customer experience. With a reputation for getting the right money, to the right people, at the right time, Caxton’s next move was clear—empower its team with deeper insights and cutting-edge tools to elevate customer engagement to new heights.

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