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Customer Success Story: Leading Automotive Glass Distributor Achieves Seamless Network Integration and PCI Compliance

A leading automotive glass distributor sought our help to enhance their network connectivity and telephony services with a WAN to link their offices and a Mitel-hosted telephony service. As their needs evolved to include PCI compliance, we deployed a WAN and hosted telephony service across all sites, integrating voice and data traffic seamlessly. We introduced ComputerTel call recording to ensure PCI compliance and implemented Atmoso to mask DTMF tones during customer card entry, safeguarding sensitive information. This comprehensive solution achieved level one PCI compliance and positioned the client for future expansion within their consortium.

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Benefits Of Business Networking, Connectivity & Cloud Communication Platforms

Increased Efficiency and Productivity

Seamless Collaboration: Cloud communication platforms enable real-time collaboration among team members, regardless of their location. This means projects move faster, and communication is more effective.

Automated Processes: Networking and connectivity tools automate repetitive tasks, freeing up your team to focus on strategic initiatives.

Cost Savings

Reduced IT Costs: Cloud based communication platforms eliminate the need for expensive on-site servers and maintenance. You pay only for what you use.

Lower Operational Expenses: Enhanced connectivity reduces the costs associated with downtime and improves overall operational efficiency.

Scalability

Flexible Resources: Cloud communication solutions allow you to easily scale your resources up or down based on demand, ensuring you always have the right amount of computing power.

Growth Support: As your business grows, advanced networking solutions can seamlessly support increased traffic and more complex operations.

Enhanced Security

Data Protection: Cloud communications providers offer robust security measures to protect your data from breaches and cyber threats.

Regular Updates: Networking and cloud services are regularly updated with the latest security features, ensuring continuous protection.

Improved Customer Experience

Reliable Connectivity: Fast and reliable internet connectivity ensures your customers have a smooth and uninterrupted experience with your services.

24/7 Availability: Cloud platforms ensure your services are always available to customers, enhancing satisfaction and loyalty.

Competitive Advantage

Access to Advanced Tools: Cloud platforms provide access to market-leading tools and applications that can give your business a technological advantage.

Faster Innovation: With easy access to scalable resources, your business can innovate faster and bring new products to market more quickly.

Data-Driven Decisions

Analytics and Insights: Cloud platforms offer powerful analytics tools that help you make informed, data-driven decisions.

Real-Time Monitoring: Advanced networking solutions allow for real-time monitoring of your business operations, leading to more timely and effective management.

Global Reach

Remote Access: Cloud communications platforms enable your team to work from anywhere in the world, expanding your talent pool and global reach.

Global Markets: Enhanced connectivity allows you to easily enter and operate in new markets, driving business growth.

Key Drivers and Technologies of Business Networking, Connectivity & Cloud Platforms:

Our Innovate Business Networking, Connectivity and Cloud Communications Solutions

Cloud Connectivity Services

Take your voice services to the cloud with our market-leading SIP solution, NetX. With NetX, you can enjoy crystal-clear voice communication, enhanced reliability, and seamless integration with your existing systems. Our market-leading technology ensures that your business stays connected, whether you're in the office, working remotely, or on the go. Experience the future of voice services with features like flexible scaling, cost efficiency, and robust security.

Cloud Communications Platforms and Applications

Put your communications in the cloud and enhance value with our suite of digital experience applications. We collaborate with you to design and deliver cloud-based solutions that support new Unified Communications (UC) or Customer Experience (CX) systems and applications. Our innovative approach ensures seamless integration, improved efficiency, and superior performance. Discover how our tailored cloud solutions can transform your business communications and provide a competitive edge.

Tailored Business Network Designs

Experience seamless connectivity with our custom LAN, Wi-Fi, and WAN designs. We ensure efficient and robust links between your offices, remote workers, and data centers. Our tailored solutions provide reliable network performance, enhancing communication and integration across all your locations.

Hosting, Colocation & IaaS

Whether you're hosting your data and communication services in the Britannic Cloud, leveraging our infrastructure to enhance your business services, or setting up a reliable backup site, we've got you covered. Our top priorities are ensuring your service availability and security. Discover the peace of mind that comes with our robust, secure, and highly available solutions tailored to meet your business needs.

Britannic's Intelligent Managed Services

Our "Intelligent" Managed Service goes beyond standard managed services by providing valuable insights across your IT and communications environments. This innovative approach drives growth and innovation, not just daily IT management.

We aim to be your essential partner in achieving business success. Our transparent, consultative, and proactive approach ensures robust, tailored IT and communications solutions. Enjoy predictable costs, improved productivity, scalability, expert access, and risk mitigation, allowing you to focus on your core business.

Learn More About Our Intelligent Managed Services
Key Benefits Include:
  • Removes the burden from you for day-to-day transactional activities such as Adds, Moves, Changes and Deletions.
  • Performance reporting and trend analysis to boost planning and efficiency
  • Healing your business optimise call routing and workflows based on SIP usage insights
  • Providing high level Contact centre analytics to improve customer experience
  • System Monitoring to proactively resolve and remedy issues
  • Delivers predictable costs and reduced overhead
  • Gain access to our expert skills and support

Embrace the Future: ISDN Switch Off in 2027

BT has revised their PSTN/ISDN switch-off date to the end of January 2027. Say goodbye to ISDN and welcome faster, more efficient communication technologies. Transition to the rapid speeds and enhanced capabilities of 4G and 5G networks. Embrace fully managed network services and cloud solutions that transform communication and collaboration.

Leverage the Internet of Things for data-driven decisions and automation. Cut the cables and switch to intelligent mobile connectivity today.

Read Our Full Blog On The PSTN/ISDN Switch Off
Business Cloud, Connectivity, Internet and Network FAQ

RadcliffesLeBrasseur

UK law firm RadcliffesLeBrasseur has enhanced its business communications by adopting SIP for cost-effective call routing and absolute availability. This forward-thinking approach has improved client service while minimising costs. By integrating SIP, the firm enjoys reliable, high-quality voice calls and greater flexibility.

View case study View all case studies
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Legal Team Technology

Speak with our Network Connectivity and Cloud Communications Experts

We’re on hand to offer advice and speak with you about your cloud journey. Book a quick and free consultancy call with an expert so that we can determine your needs and goals.

Send a message

If you’d like to talk to us about how we can help your business either leave us a message or use the live chat.

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