Britannic Finalist at Comms National Awards for Business Transformation

Agents of Change Delivering Success Criteria from the Outset

Guildford, 20 October 2024 – Britannic, an award-winning technology partner known for its consultative approach, has been named a finalist in the prestigious Comms National Awards 2024 for the ‘Business Transformation’ category. Under the leadership of Jonathan Sharp, who became CEO in 2023, Britannic has evolved into a trusted consultative partner, driving innovation and delivering exceptional value to its customers. This recognition highlights the company's ongoing commitment to excellence and transformative impact in the industry.

Jonathan Sharp, CEO, Britannic comments, “We are thrilled to be nominated as finalists for the CNA awards that is notorious in the industry for awarding excellence. We identified a gap in the market to set a success criteria for all customers, so they knew from the outset what they wanted to achieve and by when. It is common in our industry for vendors and resellers to implement technology and then disappear, so projects fail and do not deliver what has been promised. We were determined to close this loop and meet the success criteria that was promised and if we didn’t then we would try again until we did.

Deploying new technology particularly AI analytical and workforce management solutions involves new ways of working and change; the process is evolutionary. Our approach is about the deep dive into the pain points, the successes and how we can constantly improve.”

This year, Britannic launched their Customer Success Programme, further strengthening its consultative approach by collaborating closely with customers to understand their unique challenges and goals. This initiative ensures that technology solutions are tailored to align with each customers business objectives. The company has also invested in data-driven solutions to identify pain points and opportunities within the customer journey, enabling more personalised and impactful experiences. With innovation and transformation at its core, Britannic continues to enhance customer communications and streamline processes for greater efficiency and success.