A New Year's message from Jonathan Sharp, CEO of Britannic
"As we welcome 2024 and mark Britannic's momentous 40th year, I am filled with immense pride and excitement about our past achievements and the vibrant future ahead.
Our journey through 2023, beginning with my appointment as CEO in April, has been an extraordinary testament to transformative growth and our collective mindset, deeply embedded in our core values of collaboration, innovation, trust, partnership, and excellence. Together, as one Britannic, we've consistently realised our ambitions, bringing these principles to life in every facet of our work.
2023 marked a year of significant evolution for us. We welcomed new roles and functions, enhancing our business operations and emphasising our commitment to both internal talent development and ongoing recruitment. With a new Customer Experience and Success team and sales and product marketing management, we exemplify our dedication to nurturing and growing talent and opportunities within our team and beyond.
Our project management and engineering teams are thriving under new guidance and structure. The appointment of a new service desk and UC & CC engineering team lead has not only improved our service management, but also laid the foundation for expanding our intelligent managed services and enhancing the capabilities of our Network Operations Centre. This will be further extended through our Network Service and Security business practice which will enhance the available managed service and network service value.
We have strengthened our IT services team and our commitment to robust security measures, utilising tools like MS Teams, Microsoft Power Automate, Power BI and vulnerability scanning - for both internal needs and as services for our clients.
We have added a new dedicated learning and development practice focused on the continuous development of our culture and talent and added a number of new recruits across the business who have embarked upon the next phase of their career development with Britannic.
Technologically, we've advanced with the integration of the latest version of Microsoft Dynamics 365. This upgrade serves as a platform for the continuous development of our systems, processes, and customer service, augmented with our customer portal, CZone.
Our partnerships with industry leaders like Five9, 8x8, Mitel, Fortinet, BT, Calabrio, Zoom and Bizvu have not only strengthened, but expanded, enhancing the value we offer in the market, as a consultative technology partner, working in partnership with clients to translate business needs into system design.
Our private cloud architecture remains a market leader, and we've successfully integrated new customers into this environment, backed by our commitment to 99.999% SLAs.
At our 20th annual Convergence Summit, we revealed an exciting roadmap, featuring our consultative approach, intelligent managed services, interaction analytics, AI, and automation. Our SIP platform, NetX, is set to provide our customers with ground breaking transformation with network-based conversational insights, offering our customers comprehensive 360-degree insights to enhance customer experience and business efficiency.
With numerous exciting projects underway for 2024, our steadfast commitment to partnering with our customers in optimising customer experience management, empowering people, and underpinning strategic business transformation, with quality service, best practice advisory and technological innovation is stronger than ever. We are dedicated to our vision of, a connected world, where smart technology and a talented community work in harmony for a sustainable and brighter future.
Here's to a 2024 filled with health, happiness, and unparalleled success. Cheers to a year of making waves and exceeding expectations together!"
- Jonathan Sharp, CEO
