Britannic Technologies Achieves World-Class NPS Score of 72

We’re proud to announce that Britannic Technologies has achieved a world-class Net Promoter Score (NPS) of 72, placing us among the most customer-centric companies in the industry.

With the telecoms industry average NPS sitting between 24 and 30, our score is a strong reflection of the trust our customers place in us and the unwavering commitment we have to their success. It reinforces our core values and highlights the impact of our ongoing focus on delivering exceptional customer experiences.

As we conclude our annual Customer Satisfaction Survey, we’re taking a moment to reflect on the progress we’ve made—and the positive difference it’s had on our customers. Putting customers at the heart of our business isn’t just a principle—it’s our purpose. We strive for excellence at every stage of the customer journey, listening carefully to their needs, communicating on their terms, and delivering tailored solutions backed by expert guidance—always at no extra cost.

A key driver behind this success has been Britannic 2.0—our transformational programme that’s reshaping our culture, processes, and technology to ensure customers remain the focal point of everything we do. While still a work in progress, it’s already delivering real value.

Here’s what our customers are saying:

• “You’ve added value to the business, making life easier and more productive.”

• “Your people are fantastic.”

• “You have a well-structured methodology for delivering projects on time and at an agreed cost.”

To all our customers who took the time to share their feedback—thank you. Your insights are invaluable, and we’re excited to continue working with you in the year ahead.

Moving Forward

Our focus will always remain firmly centred around our customers, and we’re proud that this commitment has been recognised in our NPS results. Looking ahead, we aim to continue exceeding expectations and delivering the best possible experience at every touchpoint.

Guided by our Sales and Marketing Director, Jonathan Sharp—recently recognised as one of the Top 15 CX Professionals—we have ambitious plans for the year ahead. With our continued efforts, we’re confident that next year’s NPS will rise even higher, further reflecting the dedication and innovation we bring to our customer relationships.