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  • Britannic Annual Summit 2024

The Britannic Annual Summit 2024 (Formerly Convergence Summit)

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Where?

Minster Building, 21 Mincing Ln, London, EC3R 7AG

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The Topic Agenda Why Attend? Speakers Breakout Sessions Partner Breakouts Britannic Breakouts Register NOW!

Tomorrow's World Today: Transforming CX and Business Operations with Modern Technology

Join Industry Leaders in London to Leverage Analytics, AI, and Automation for Design-Led Excellence, Optimising Interactions and Fulfilment to Drive Superior Customer and Employee Experience, Productivity and Success.

Britannic Annual Summit Agenda

  1. 09:00 Registration
  2. 09:30 "Welcome, Introduction to Britannic Annual Summit 2024 and Market Update", Jonathan Sharp, CEO, Britannic
  3. 10:00 Keynote Speaker, "Using Empathy and AI to transform CX", Belinda Parmar OBE
  4. 10:40 "Consumer Behaviour", Dr Nicola Millard , Principle Innovation Partner, BT Group
  5. 11:10 Tea & Coffee / Refreshment Break
  6. 11:30 "Unlocking the power of interaction insights", Ed Creasey, VP of Solution Engineering, Calabrio
  7. 12:00 "A Customer’s Perspective", Ross Simpson, COO, Trailfinders
  8. 12:30 Panel Debate
  9. 13:00 Lunch and Exhibitions
  10. 14:00 Breakout Rooms
  11. 16:00 Drinks Reception
  12. 18:00 Close
Convergence Summit graphic

Why Attend Britannic's Annual Summit

This exclusive and sought after event, now in its 21st year, is tailored for business leaders like you, looking to stay ahead of the curve. You'll engage with experts who are at the forefront of design-led excellence. Learn how to leverage modern technology to optimise productivity and success in your organisation. Whether you're a mid-market player or an enterprise heavyweight, this event will provide you with the insights and strategies needed to excel in today's fast-paced world.

Listen to our Keynote Speaker how using Empathy and AI can transform CX, perfect for those who want to be pioneers of customer success in the era of AI. 

Other speakers will focus on driving innovation in employee and customer experience, using practical application of technology to solve business challenges and bridging the gap between human needs and technological capabilities.

Are you ready to transform your customer experience and business operations? Tomorrow's World Today is your opportunity to join industry leaders, where you'll explore the market-leading technologies reshaping the landscape. Dive into analytics, AI, and automation to discover how these powerful tools can uplift your interactions and fulfilment processes, driving superior customer and employee experiences.

Have a look at the highlights video from last year's Summit to see what to expect.

Delegates at Britannic's Annual Summit 2023

Network with peers, exchange ideas, and be inspired by real-world case studies that demonstrate the transformative impact of analytics, AI, and automation. Gain practical knowledge that you can apply directly to your business operations, enhancing both efficiency and satisfaction. Don’t miss out on this unique chance to position your company for the future, driving growth and innovation.

Join us and take the first step towards a brighter tomorrow. Let Britannic and its partners guide you through the complexities of modern technology, ensuring you harness its full potential. Embrace the future today and set your business on the path to unmatched success.

Annual Summit 2024 Speakers

Jonathan Sharp - CEO, Britannic

Britannic Update & Market Direction

View Bio and Presentation synopsis

Belinda Parmar OBE - CEO, of The Empathy Business and a Non-Executive Director for the Ministry of Defence

Using Empathy and AI to transform CX

View Bio and Presentation synopsis

Dr Nicola Millard - Principle Innovation Partner, BT Group

Being Human in Digital World

View Bio and Presentation synopsis 

Ed Creasey - VP of Solution Engineering, Calabrio

Unlocking the Power of Interaction Insights

View Bio and Presentation synopsis

Ross Simpson - COO, Trailfinders

Idea to Implementation - a long but rewarding road

View Bio and Presentation synopsis

Annual Summit 2024 Breakout Sessions

Andrew Nash from Britannic Presenting

Intimate Breakout Sessions and Demonstrations

When you connect with peers who share your vision and goals, you unlock a wealth of opportunities. At this year’s Tomorrow's World Today event, our breakout sessions offer the perfect environment for collaboration and knowledge sharing with like-minded professionals. This unique setting will help you discover innovative solutions, gain new market insights, and expand your client base.

Engage in meaningful discussions with industry leaders and peers, exchanging ideas and learning from each other's experiences. These connections will keep you updated on the latest trends and best practices, fostering a supportive ecosystem where your business can thrive. The collective wisdom and expertise in the room will be a powerful catalyst for your strategic growth and long-term success.

Joining forces with other industry professionals isn’t just about expanding your network. It’s about positioning your company at the forefront of innovation and excellence in today’s competitive landscape. Don’t miss this opportunity to enhance your professional circle and drive your business forward with the insights and connections you’ll gain at Tomorrow's World Today.

View more information about Breakout Sessions

Partner Breakouts – Fenchurch Suite

It's important to put a face to a name! Attending our Annual Summit and meeting with partners and vendors offers a multitude of benefits for both personal and professional growth. It provides a unique opportunity to build and strengthen relationships with our partner eco-system, fostering trust and collaboration. Engaging and networking also serve as a platform for staying updated on industry trends, and gaining insights that can inspire innovation.

Britannic Breakouts – Lombard Suite

Meeting us in person enables a more nuanced exchange of ideas, insights, and cultural perspectives, which can inspire innovation and enhance your ability to navigate the business landscape successfully. These personal connections often pave the way for long-term partnerships and open doors to new ventures that might not have been possible through virtual communication alone.

Gillan Ide - Head of Digital Shift, Britannic

Moving from customer experience to total experience

Andrew Nash - Head of Operations, Britannic

From Legacy to Leading Edge: SD-WAN in a Post-PSTN World

Jason Dendle - Head of Customer Experience and Success, Britannic

Customer Success - Process and Analytics

James Campbell - Sales Manager, Britannic

Britannic's Intelligent Managed Services

Drinks Reception

Join us for an informal and relaxed drinks reception as we wrap up an unforgettable event. This is a perfect opportunity to build better relationships and deepen connections. Let’s unwind together, continue our conversations, and strengthen the bonds that will drive our future success. We look forward to seeing you there for a relaxed evening of networking and enjoyment. Cheers to stronger partnerships and the exciting journey ahead!

Register Yourself or a Colleague (or Several)

We're looking forward to welcoming you to a newly rejuvenated Britannic Annual Summit - formerly Convergence Summit - with emphasis on getting to know your partners, Britannic and the people whom you speak to daily. Those who haven't met Britannic before, this is a great opportunity to allow us to show you our qualities, both professional and personal.

We can't wait to see you.

Secure Your Place

We'll send an email confirmation with location, time and ICS to add to your Calendar.

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