Biography
Ed brings over three decades of experience in customer experience, focusing on the practical application of technology to solve business challenges. His expertise spans sales engineering, consulting and leadership, with a particular emphasis on:
- Contact Centre
- Artificial Intelligence and Analytics
- Employee Engagement
- Business Intelligence
- Cloud Solutions
Ed's approach is rooted in understanding how businesses can effectively purchase, adopt, and utilize these technologies to achieve tangible results. His strength lies in bridging the gap between human needs and technological capabilities. He believes in deploying tools that enhance rather than complicate work processes, helping businesses adapt to increasing demands.
Join us to hear Ed's perspective on integrating technology thoughtfully to drive your business forward.
