Biography
With 30 years of experience in business and technology, Jonathan is a leader in customer experience, innovation, and business transformation. His customer-centric, design-led approach has been pivotal in evolving technology solutions, developing new products, and enhancing managed services - helping clients to forge deeper connections with customers and colleagues, while gaining a competitive edge.
Recognised among the top 20 CX professionals in the UK for three consecutive years, Jonathan excels at aligning technology design with customer and employee experiences, as well as strategic business goals. As CEO of a leading UK systems integrator and managed service provider, he has worked with top global tech companies, innovative developers, and end customers to modernise technology systems and redefine customer experiences.
A challenger of the status quo, Jonathan has led diverse teams and guided organisations of all sizes across public and private sectors, helping them achieve tangible business value through effective system design and change management. As a strong advocate for customer-centric strategies, he actively shares his expertise and promotes industry best practices.
Jonathan leads the Britannic team with a clear purpose: to build strong, enduring customer partnerships focused on adding value and delivering exceptional experiences every time.
