Mitel and Avaya Maintenance for Future Business Growth
*Updated 18 February 2025*
Choosing an Avaya or Mitel maintenance provider might not seem like a big decision, but it’s more important than many businesses realise. Your maintenance contract isn’t just about keeping the lights on—it’s about making sure your systems are working at their best, supporting your business, and even helping you grow.
Many companies treat maintenance as a simple support agreement, but in reality, it can be a stepping stone to bigger opportunities. A provider that offers more than just break-fix support can help you modernise your workplace, improve efficiencies, and unlock new capabilities that make a real difference.
More Than Just Maintenance - A Path To Growth
Think about it—your Avaya or Mitel system is at the heart of your business communication. But what if your maintenance contract could do more than just keep things running? What if it could actually help you improve customer experience, automate key processes, or even reduce costs?
That’s the approach we take at Britannic. We help businesses get more out of their existing investments by introducing solutions that enhance functionality and create real business value. Whether it’s AI-driven automation, cloud-based integrations, or voice data insights, the right provider can turn maintenance into a growth opportunity rather than just an operational necessity.
Real Business, Real Impact
Many companies have already discovered that making a simple switch in their maintenance contract can be the first step in their digital transformation journey.
The University of Kent moved their Mitel maintenance to Britannic, and now they’re taking full advantage of multimedia communication options. Certsure switched providers and was able to introduce PCI-compliant IVR payments, making transactions smoother and more secure. BAE Systems improved its contact center operations as part of a wider digital strategy. A global law firm didn’t just improve maintenance efficiency—they used it as an opportunity to roll out global communications, cut costs, and transition from ISDN to SIP technology.
Each of these businesses started by reassessing their maintenance contract, and the results went far beyond what they expected. That’s the power of working with a provider that understands the bigger picture.
Consolidating Suppliers For Better Business Efficiency
One of the biggest challenges for IT and operations teams is managing too many technology suppliers. It’s easy to accumulate a long list of vendors over time, each handling a small piece of the puzzle. But this can lead to unnecessary complexity, higher costs, and inefficiencies.
When businesses start to see maintenance as part of their broader technology strategy, they realise that working with fewer, more capable partners makes everything smoother. It means faster issue resolution, better service, and a more connected technology environment that actually works together.
Britannic doesn’t just maintain Avaya and Mitel systems—we help businesses integrate, optimise, and future-proof their technology, so they get the most out of it.
Why Stick With The Status Quo?
Many businesses hesitate to switch maintenance providers because they think it will be too disruptive or not worth the effort. But the truth is, changing to a provider that offers more value is often a low-risk, high-reward move. If your current provider isn’t offering strategic insights, cost savings, or access to the latest innovations, then what’s the benefit of staying put?
IT Managers should take a closer look at their maintenance contracts and bring them to their CTO’s attention. Digital transformation is about constant improvement, smarter investments, and making technology work for the business—and maintenance should be part of that conversation.
A Simple Switch, A Big Opportunity
Switching maintenance providers doesn’t have to be a complex process, but it can open up new opportunities for business growth. Whether it’s reducing costs, enhancing system capabilities, or unlocking new features, the right partner makes a difference.
At Britannic, we work with businesses to ensure their Avaya or Mitel systems are not just maintained but optimized. If you’re ready to get more out of your investment, let’s talk.
Book a free maintenance review today and see what’s possible.
