Avaya’s Shift: What It Means for Your Business?
Avaya’s recent decision to refocus on its 1500 largest customers has left many businesses facing difficult choices. If your company has relied on Avaya solutions, you may now be searching for the right path forward. You are not alone. We are here to help you find the best way to move forward with confidence.
Key Changes Announced by Avaya
- From June 30, 2025, Avaya AXP customers will be required to commit to a minimum of 200 agent licenses. Those who fail to meet this threshold will be forced to terminate their subscription.
- From April 28, 2025, Avaya will end the sale and discontinue support for its SIP Trunking cloud service.
- From April 28, 2025, Avaya Communications APIs (CPaaS) cloud service will be discontinued.
- Closure of Avaya’s Middle East office will take effect on March 7, 2025, with further global office closures already in motion.
- Continued layoffs and downsizing across Europe and the Middle East to align with Avaya’s G1500 deployments.
Let’s Work Together to Find the Right Solution for You
At Britannic, we don’t just provide technology—we work alongside you to understand your business inside and out. Every organisation is different, and we believe in a consultative approach to ensure your specific needs and goals are met. We take the time to listen, assess your current infrastructure, and provide the best options tailored to your business, no matter its size or complexity.
We have built strong relationships with a variety of trusted technology partners, which means we are not tied to one vendor. Instead, we can guide you toward the best solution that aligns with your operational and financial goals. Whether you need SIP Trunking, cloud migration, or a fully integrated contact centre transformation, we are committed to helping you transition seamlessly.
Our Customer Success Programme ensures that once you’ve made your decision, we stay with you every step of the way. We don’t just implement a solution and walk away; we provide ongoing support, optimisation, and strategic insights to ensure your communications infrastructure remains resilient. Our focus is on long-term success, working as an extension of your team to ensure you’re always ahead of industry shifts.
Building Strength and Stability in Your Business Communications
Reliable communication systems are the foundation of any successful business. Ensuring consistency and efficiency in your operations allows you to stay ahead and deliver exceptional service to your customers. With our expertise in digital transformation and deep understanding of the contact centre space, we can help modernise your communications strategy while keeping costs under control. Our innovative approach allows us to stay ahead of the curve so that you can too.
Through our strong industry partnerships, we provide access to innovative technology solutions designed to improve customer experience, streamline operations, and keep your business competitive. We are here to empower you with the right tools, strategies, and insights to turn uncertainty into opportunity.
Don’t Wait Until It’s Too Late
Avaya’s changes are coming fast, but you don’t have to face them alone. The decisions you make now will shape the future of your communications strategy. Let’s work together to ensure your business not only adapts but thrives.
Let’s build strong, resilient communication strategy that supports your business needs now and in the years to come.
