Make Maintenance Great Again: How to Add Value to Your Existing Mitel or Avaya Investment
*Updated 25 February 2025*
You might think Avaya and Mitel maintenance contracts are boring, but they’re actually essential for transforming your business. Once you implement a new solution, the work only increases. There are integrations to complete, and further phases of your transformation roadmap to plan.
Digital transformation is a continuous journey. A top-notch technology partner always finds ways to add value to your existing investment. Yet many companies aren’t reaping the full benefits from their current Mitel or Avaya maintenance contracts.
At Britannic, we’re here to make maintenance great again. Our goal is to help you pinpoint where your existing contract might be costing you money—and show you how a partner switch can enhance your Mitel or Avaya investment.
What’s a Maintenance Contract, Anyway?
Maintenance contracts allow you to offload the day-to-day IT management from your in-house team. They provide full visibility and detailed reporting, letting your IT staff focus on more complex digital transformation projects. The role of the IT manager has evolved—from “just keeping the lights on” to driving strategic change alongside CTOs, CIOs, and CDTOs.
When a trusted partner manages your maintenance, any issues are spotted and resolved quickly. A proactive partner will also share valuable insights on how to optimise your Mitel or Avaya ecosystem.
How Your Maintenance Contract Might Be Losing You Money
Maintenance isn’t like insurance—it’s an investment that needs to work for you. If your maintenance package isn’t perfectly aligned with your business needs, you could be wasting money. Here are the key pitfalls we’ve seen:
- Not Tailored to Your Needs - A one-size-fits-all contract won’t do. Whether you need weekly reports instead of monthly ones or regular strategy meetings, your contract should flex to meet your specific requirements. Paying for unnecessary services—or missing out on essential ones—means money down the drain.
- Lack of Constructive Feedback - Regular, in-depth reporting and feedback are vital for improvement. A good maintenance partner doesn’t just resolve issues—they work with you to understand what went wrong and how to prevent it from happening again.
- Reactive Instead of Proactive Support - The best partners go beyond merely reacting to issues. They actively monitor your systems and suggest improvements to keep you ahead of potential problems.
- Inexperienced Engineers - If your maintenance team isn’t staffed by experts, your investment won’t deliver its full potential. Top-tier engineers, like those accredited at Britannic, can quickly identify and resolve issues, ensuring your ecosystem runs smoothly.
- Flawed Onboarding Process - A smooth, well-documented onboarding process is critical. It sets the stage for successful maintenance by ensuring every aspect of your contract is tailored to your business, from risk mitigation to future-proofing your digital strategy.
Real Success Stories
Take, for example, a leader in the insurance market who implemented a gamification solution into their contact centre—all stemming from a well-structured Mitel maintenance contract with us. Starting with basic maintenance, we built a real partnership that accelerated their digital transformation at a pace that suited them.
Similarly, KM Group (now lliffe Media) consolidated eight disparate systems into a single cloud-based managed service with our help. The result? Faster updates, smoother site rollouts, and a robust infrastructure that even their acquiring organisation now uses.
“The secret of success is choosing the right partner. Britannic worked very hard to understand our needs, set up the right infrastructure, and implement changes with effective planning and liaison. The changeover was smooth, and the benefits have been readily identifiable.”
— Duncan Gray, Operations Director, KM Group
Ready to Disrupt?
If you’re questioning whether your current maintenance contract is truly working for you, it’s time for a change. Don’t settle for reactive support—choose a partner who actively enhances your digital transformation journey.
Discover how a modern, tailored maintenance contract can add real value to your Mitel or Avaya investment.
