Creating Communications Accessibility in your Workplace

*Updated 21 March 2025*

Workplace accessibility is a critical part of digital transformation—but it’s often overlooked in favour of shiny new tech and big infrastructure upgrades. At Britannic, we believe true transformation only happens when every employee is empowered to communicate and collaborate—no matter their ability or role. 

This isn’t about ticking compliance boxes or making minor adjustments to desk arrangements. It’s about designing a workplace that’s inclusive by design, not by exception, and embedding accessibility into the very fabric of your communications strategy. 

 

Accessibility Starts with Workplace Modernisation 

We talk a lot about Workplace Modernisation—not just as a tech upgrade, but as a complete rethink of how people, processes, and platforms come together. One of its most vital components? Accessible communication. 

Workplace Modernisation means putting people first and using technology to enable better experiences, not just to digitise processes for the sake of it. When inclusivity is part of your culture and communications stack, you're not only future-ready—you’re creating a workplace where everyone can thrive. 

 

Why IT and HR Need to Work Together 

Creating accessible communications isn't just an IT responsibility—it’s a strategic partnership between IT and HR. 

HR teams are increasingly focused on employee wellbeing, equity, and experience. Meanwhile, IT holds the keys to the tools and platforms that power communication. When these two departments work together, they can co-design digital environments that work for everyone, regardless of physical ability, neurodiversity, or language needs. 

Together, they can make accessibility not just possible—but effortless. 

 

Voice Technology - Making Work More Inclusive 

Voice remains one of the most powerful tools for communication—and inclusion. For visually impaired employees, for example, voice assistants can help manage calendars, dictate emails, and even navigate systems. Speech-to-text capabilities can also support those with dyslexia or physical impairments that make typing difficult. 

At Britannic, we work with technologies like Amazon Alexa integrated with Robotic Process Automation (RPA) to streamline everyday tasks—booking meetings, printing documents, or even managing workflows—just by using your voice. 

It’s not just about accessibility—it’s about creating smoother, more intuitive ways for all employees to get things done. 

 

AI in Action - Enhancing Understanding for All 

Artificial Intelligence (AI) continues to evolve—and it’s opening new doors for accessibility in the workplace. 

Real-time captioning and language translation tools (like NetTranslate) enable better inclusion for employees who are deaf, hard of hearing or multilingual. 

AI-powered summarisation tools, such as those developed by Salesforce, can condense complex documents into digestible summaries—ideal for individuals with cognitive differences or those who process information better in shorter formats. 

These technologies make information more accessible—and ultimately improve comprehension and collaboration across your entire organisation. 

 

Accessible Calling - Small Changes, Big Impact 

Not every accessibility solution is flashy or complex. Sometimes, it’s the simple features that make the biggest difference: 

• Headsets that free up hands for those with limited mobility 

• Click-to-Call (CTI) so users don’t have to dial manually 

• Screen popping, which shows caller information in real-time, reducing the need for note-taking or memory recall 

These features are standard in modern unified communications systems—and at Britannic, we make sure they’re implemented with accessibility in mind. 

 

Call Recording + Transcription - Inclusion That Scales 

Call recording is valuable across contact centres and other business functions—but for it to be truly inclusive, transcription must be part of the package. 

Our speech-to-text transcription service enables deaf and hard-of-hearing employees to access call content with ease, and also supports multilingual teams, compliance efforts, and training initiatives. 

It’s another example of how accessibility and business performance go hand in hand. 

 

Accessibility is the Foundation of Modern Work 

Accessibility isn’t just a feature—it’s a mindset. By building inclusive communication practices and technologies into your digital workplace, you’re creating a better experience for everyone, not just those with specific needs. 

At Britannic, we believe that the future of work is inclusive, adaptable, and people-led. Through Workplace Modernisation, AI, voice technology, and smart communications tools, we’re helping businesses design workplaces that work for every individual—seamlessly and accessibly. 

Want to learn more? Get in touch!