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Research indicates that 1 in 5 students have a diagnosed mental health problem (Mind). You could support university students by having contact centres for crisis, webchat so that they could talk online anonymously, connecting students with others across the university who have recently been through a challenging time.
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VoIP stands for Voice over Internet Protocol (can also be referred to at IP telephony). It’s a group of technologies that enable the delivery of voice communications over the internet.
An alternative to traditional telephony (like PSTN or ISDN), a VoIP office phone system enables your business to future proof, save costs and scale at ease.
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Updated: 20/05/2024.
BT Openreach has announced that the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will be switched in by the end of January 2027. Meaning businesses need to think about moving to SIP and using VoIP or other cloud hosted voice solutions (if they haven’t done so already). -
VoIP stands for Voice over Internet Protocol (can also be referred to at IP telephony). It’s a group of technologies that enable the delivery of voice communications over the internet.
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An alternative to traditional telephony (like PSTN or ISDN), a VoIP office phone system enables your business to future proof, save costs and scale at ease.
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Deciding whether you have your telephony in the cloud or on-premise is a tricky subject for many. Here’s the core advantages of each.
Advantages of cloud telephony:
- Flexibility & scalability
- No heavy installation costs
- Quick and easy call management
Advantages of on-premise telephony:- More control within your company
- Stable voice quality
- Cheap to setup
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Good news! By identifying the need to modernise your contact centre, you have already taken the first step. While this can be a daunting task to move forward with on your own, we are here to help. At Britannic, we can work alongside you to design a step-by-step roadmap on what you want from your contact centre, and how we can get you there.
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As the global cloud market continues to grow at a steady pace, cloud contact centre solutions still remain a powerful tool for providing improved customer experiences. Cloud contact centres are also an excellent solution for organisations wishing to improve agent efficiency, improve scalability, lower company costs and enhance security.
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AI tools and other AI contact centre software can help itentify the intent of each call your contact centre recieves, this improves customer experience by directing clients to the most relevant channel, agent or service. Before answering the call, AI also provides contact centre agents with important customer background information, allowing agencts to handle calls more efficiently. Contact centres can also use ChatBots to complete mundain tasks that do not require any human interaction, freeing up agents to focus on more complex enquiries.
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Our cloud contact centre platforms have been designed with the ease of integrations at the forefront, as a result, you'll have a cloud contact centre solution and strategy that effortlessly interfaces with your website, CRM and back-office programmes.
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