Britannic Annual Summit Now Open For Registration!

Messaging Platform

The messaging platform is your hub for all you social and instant messaging. All incoming messages are tagged to show which channel they have come from. All details of previous conversations with the customer are also shown.

Contact Centre Integration

The messaging platform allows you to respond to any customer query from across your social networks and instant messaging services directly from inside your contact centre solution.

Automate the Experience

Combining the messaging platform with Bizibot equips you to design the customer journey across WhatsApp, Facebook Messenger, Twitter DMs, Instagram and SMS, collecting data prior to handover to an agent, enabling ID&V through integration or supporting a form completion.

Home or Abroad

By introducing channels like WhatsApp and Facebook Messenger your customers can contact you at no expenses to themselves. Great for when they’re stuck abroad or in a low signal area, or just to encourage interaction.

Reporting

Understand the sentiment and QA your agents’ responses all through the messaging platform. Review and measure with the full analytics suite.

Added Bonus

Not only are all your social and instant messages all in one place, you are able to keep track and be alerted to all posts and tweets about your organisation and schedule responses.

Open API's

Integrated with back office systems and review platforms such as Trustpilot and Google reviews.

SMS

Deliver a high value SMS interaction whether one to one or through bulk sending. Automate the process through CRM integration to send flag-based messages. Great for rent and repair reminders.

Talk to Us about Messaging

Our solutions can improve employee efficiency and create a better experience for your customers. Get in touch now and we'll get the ball rolling.

function async(u, c) { var d = document, t = 'script', o = d.createElement(t), s = d.getElementsByTagName(t)[0]; o.src = 'https://' + u; if (c) { o.addEventListener('load', function (e) { c(null, e); }, false); } s.parentNode.insertBefore(o, s); } async('js.hsforms.net/forms/current.js', function() { hbspt.forms.create({ css: '', portalId: '457312', formId: 'da1db199-d62a-4f6d-a9f6-fb2c5c1ea505', target: '#hubspotform-submitted-18-2', onFormReady: function(form) { let formHiddenField = document.querySelector('input[name=""]'); if (formHiddenField) { formHiddenField.value = 'messaging_platform'; } function checkEvent() { if (event.data.type === 'hsFormCallback') { if (event.data.eventName === 'onFormSubmitted') { const formWrapper = document.querySelector('.form-wrapper-18'); const headline = formWrapper.querySelector('.js-form-headline'); const content = formWrapper.querySelector('.js-form-content'); if (headline) { headline.style.display = 'none'; } if (content) { content.style.display = 'none'; } App.trackByLeadForensics({ link: '#hubspotform-submitted-18-2', label: 'Contact Form Submission' }); const successMessage = formWrapper.querySelector('.submitted-message'); if (successMessage) { const allForms = [...document.querySelectorAll('#hsForm_da1db199-d62a-4f6d-a9f6-fb2c5c1ea505')]; if (allForms.length) { allForms.forEach(function(form) { const parent = form.parentElement; const wrapper = parent.parentElement; const headline = wrapper.querySelector('.js-form-headline'); const content = wrapper.querySelector('.js-form-content'); parent.innerHTML = successMessage.innerHTML; if (headline) { headline.style.display = 'none'; } if (content) { content.style.display = 'none'; } }); } } } } } window.addEventListener('message', checkEvent); } }); (function() { window.jQuery = window.jQuery || function(nodeOrSelector) { if (typeof(nodeOrSelector) == 'string') { return document.querySelector(s); } return nodeOrSelector; }; })(); });