More than just a Mitel reseller and Mitel vendor
Britannic and Mitel are proud of our 30-year innovative and supportive journey coupled with an unwavering determination to maximise communication infrastructure for optimal employee and customer experience and service
Hands-on, industry specialised Britannic and Mitel events for C-suite, Managers and Specialists to see how they could utilise their Britannic and Mitel investments
A Mitel system maintenance review can help ensure that your Mitel technology is running smoothly, securely, and efficiently, enabling your business to focus on its core operations without interference.
Harnessing the power of Mitels technology with Britannic's expertise and additional overlays, addons will mean that you get the supercharged, optimal, above-and-beyond contact centre.
Britannic is a different breed than a standard Mitel reseller and vendor; our exceptional expertise in telephony systems, infrastructure, and communications transformation, cultivated over a remarkable span of 30 years and our unwavering commitment to innovation has allowed us to forge a unique path in the industry. We take great pride in our team of highly experienced and strategically minded professionals, whose profound contributions have led to numerous award wins, consistently high satisfaction scores, and enduring partnerships.
Equipped with vendor-trained and accredited engineers, PRINCE2 project managers, our proficient IT development team, and a dedicated account manager, we assemble an account team tailored specifically to your needs, seamlessly augmenting your existing IT resources.
Our dedicated account team takes you through our comprehensive onboarding process and oversees all platform development projects with meticulous planning, roadmaps, immersive workshops, pilot programs, and engaging training sessions aimed at fostering user adoption. We maintain close collaboration with all project stakeholders from inception to triumphant outcomes.
By harnessing our extensive technical and project management skills, we confidently fulfill our commitments with consistently reliable outcomes. We make it our mission to keep you fully informed every step of the way, regularly hosting service reviews and taking proactive measures based on your feedback; fortified by ISO-accredited processes for Quality Management, Information Security, and Business Continuity.
Our proactive service team and tailored SLAs ensure that you always get the best performance out of your solution with 99.999% SLA uptime, 24x7 monitoring & support, 95% remote fix rate, plus regular system performance reviews and ongoing technology guidance.
Partnership is power. As a change maker in your business you can expect that we would work closely alongside you to discover, evaluate and embrace the latest technology solutions, helping you to transform your business. We also provide personalised care and support ensuring that you maximise your investment in technology and gain a competitive edge in your industry.
We have released 20+ product innovations that complement Mitel’s solutions and make integration with your business applications simple. On top of that, partnering with the smartest heads in the industry allows us to bring new applications, innovative middleware and connectivity services to your business.
While online research can provide valuable information about a particular Mitel technology or solution, attending our Mitel partner events allows you to experience firsthand demonstrations, participate in discussions, and engage with experts who can provide personalised insights and recommendations tailored to your specific business needs.
A Mitel maintenance review can identify potential issues with your existing Mitel system and make recommendations to improve its performance, reliability, and efficiency making sure they are running at optimal performance levels and are the most resilient and reliable it can be. Should you want an upgrade, add-on or to plug it into an existing technology, Britannic can do that!
Britannic can identify potential security risks and vulnerabilities through our maintenance audit and regular check-ins, helping to prevent unauthorised access to your Mitel systems, making sure the correct procedures, patches, updates, and security standards are in place and protecting your business from cyber threats.
By talking to your Account Manager about what problems your business wants to overcome, we can identify, strategise, roadmap, implement and analyse your entire communications landscape and work together with Britannic's wider partner eco-system and inhouse technology to realise business goals and objectives.
A Mitel maintenance review can identify ways to enhance the user experience for your employees, making it easier for them to use the system and collaborate with others.
This prestigious award is a testament to our commitment to driving innovation and excellence in the communications industry, pushing the boundaries of what’s possible, challenging the status quo and adding significant value to our customers and partner ecosystem.
Mitel Innovation Partner of the Year - 2022
Our very own CEO - Jonathan Sharp is recognised for his entrepreneurial and dynamic executive business vision and innovation with over 25 years experience in the ICT industry with a proven ability to lead, develop and motivate teams, execute change, deliver market differentiation and customer value.
CXM Stars - Top 20 CX Professional - 2022
One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.
View case study View all case studies
Move your Mitel on-premise infrastructure into the Britannic Cloud, providing all the benefits of a feature-rich tailored solution, hosted in a secure private cloud environment. Manage time, complexity, and costs with subscription licensing. Enhance business continuity and scalability.
Supercharge your agents and deliver the positive customer experiences that you always dreamt of. Personalise, anticipate and accelerate digital customer interactions with the Mitel MiContact Contact Centre.
MiVoice Business is a cloud-ready communication platform, designed to meet the needs of midsize companies. It combines voice, email, UC tools, mobility, presence, conferencing and contact centre application and can be tailored to your organisation’s technological needs.
Speed up your teams’ thinking, sharing and decision-making by adding video, IM, presence, desktop sharing, document sharing and conferencing to desktops, mobiles and meeting rooms. All that from one powerful app: MiCollab.
Transitioning to the cloud equips you with the prime groundwork to outpace competitors and establish enduring success for your business. Since Britannic’s deployment of one of the first Mitel cloud communication solutions in the UK, our team has successfully guided hundreds of businesses in their transition to cloud-based operations.
MiCloud is a leading-edge cloud-based communication and collaboration platform designed to streamline the way your business communicates and enable businesses to scale effortlessly, adapting to varying demands. Its integration capabilities with common business tools, along with features like cloud telephony, messaging, and virtual meetings, bolster productivity and collaboration. MiCloud's support for mobility is invaluable in facilitating connections for remote workforces, making it a strategic asset for operational efficiency and business expansion.
MiContact Centre by Mitel is a cutting-edge, omnichannel contact centre solution designed to empower businesses to deliver unparalleled customer service experiences. Seamlessly integrating voice, email, web chat, SMS, and social media, MiContact Centre ensures that your customers can reach you through their channel of choice. With its intelligent call routing, Interactive Voice Response (IVR), and CRM integration, MiContact Centre enhances customer interactions, boosts agent productivity, and drives customer satisfaction.
MiVoice Business is a robust, all-encompassing solution that brings communications, collaboration, and customer experience under one umbrella, tailored to meet the dynamic needs of your organisation. Packed with a plethora of features, MiVoice Business stands as a testament to Mitel’s dedication to redefining unified communications. What sets MiVoice Business apart is the choice and flexibility it offers in deployment, catering to the diverse preferences of the contemporary UC customer. Whether you're looking for a traditional capital expenditure model with a perpetual license purchase or an operational expenditure model through subscription payments, MiVoice Business has you covered.
Mitel's MiCollab app is a versatile tool that empowers teams to collaborate efficiently and make decisions swiftly by integrating video, IM, presence awareness, desktop and document sharing, and conferencing across devices and meeting rooms. With a single click, MiCollab simplifies both scheduled and spontaneous communications, providing seamless operations whether in the office or remotely. This connectivity fosters tighter teamwork, saves time, and boosts overall efficiency, making MiCollab an essential asset for modern, agile teams.
Get in touch with us to book an advisory call today with a member of the team.
If you’d like to talk to us about how we can help your business either leave us a message or use the live chat.
