The Clearing process with universities and colleges has always been a complex and cumbersome one with exceptionally high volumes of calls. By setting up a remote contact centre, expanding your communications channels and implementing a digital automation solution you can transform the Clearing process to dramatically improve the student and staff experience, increase revenues and prospective student placement.
Britannic has and continues to help many Higher Education organisations embark on a digital transformation journey that has dramatically improved their Clearing period and ultimately student placement numbers whether that’s through modernising your existing telephony solutions, improving student engagement, automating processes, or creating a digital learning environment.
You will require a robust and reliant infrastructure to withstand the broadband demands and high call volumes. It is also important to ensure that your front and back office systems are resilient too. By moving your telephony to the cloud, you can take advantage of technologies such as SIP which will reduce your telephony bill and provide a robust and reliable solution with the ability to add on technology and applications when required.
In recent years due to Covid-19 and digital technology being ubiquitous universities have had to embark on a digital transformation journey. Students expect to use the same digital channels of communication that they use in their daily life and universities need to offer an omni-channel of communications in the contact centre to include social media such as Whatsapp, Twitter, Facebook and SMS.
Modernise the contact centre with INBOX a digital automation solution that transforms enquiry management to support students and staff in the Clearing process. Cost-effectively automating processes such as Clearing, open day registrations, admissions processes using self-serve forms and webchat bots plus adding on social media channels. Enabling you to manage all your digital enquiries by automating, prioritising and pre-qualifying your digital interactions.
Set up a remote contact centre to enable agents to work from home providing them with more flexibility to give you the ability to attract and retain top talent.
Universities and Colleges often have numerous systems so simplify processes by integrating front and back-office systems to have a single view of all digital interactions connecting disparaent and disjointed systems together. By integrating technology and systems together you can capture and utilise the data collected to make intelligent improvements, and become a data driven organisation.
Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.
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Surrey, 16th September – Queen Mary University of London led the way in enquiry handling during the frantically busy Clearing period using the Mitel MiContact Centre and INBOX solution from Britannic Technologies. Having the technology already in place Pre-COVID the university was prepared to handle the demands of lockdown and Clearing quickly and effectively.
View QMUL Press ReleaseWe’d love to start discussing your plans today. Whether you want to improve student engagement, start implementing automation or talk about your university Clearing strategy for next year. Let’s share some ideas.
