Avaya Aura Contact Centre Solution White Paper
Today's customers are more connected and tech-saavy than ever before. Wider adoption of smart devices and a mobile-first approach from users has driven the expectation to be supported whatever the device or communication channel being utilised.
Our new White Paper explores the challenges and considerations of the omnichannel environment and how the Avaya Aura Contact Centre from Britannic Technologies can effectively manage these various channels while freeing up their teams to engage and add value to their customers' engagements with your business.
