Case Studies

Caxton

Caxton, a leading British fintech company, has been delivering top-tier financial solutions for consumers and businesses for over 20 years. Known for its agility and commitment to efficient, reliable payments, Caxton has always prioritised an outstanding customer experience. With a reputation for getting the right money, to the right people, at the right time, Caxton’s next move was clear—empower its team with deeper insights and cutting-edge tools to elevate customer engagement to new heights.

University of Kent: Clearing

Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.

Trailfinders

Using exclusive Britannic Technologies‘ products we centralised 29 Trailfinders locations and 800 staff into a state of the art contact centre handling over 5 million calls a year.

University of Kent

Combining both on premises and in the cloud, class leading communications technology with strong, tailored support for their Mitel and 8x8 communications platforms provides ultimate resilience and flexibility.

Trailfinders: Dynamic Call Routing

A rapid redesign of Dynamic Call Routing helped Trailfinders manage a 400% increase in COVID-19 call volumes. Prioritising and routing of incoming calls significantly reduced wait times and increased satisfaction.