FAQs

RCS messages are typically sent over mobile data or Wi-Fi, so they do not count as SMS charges. However, your customers should ensure they have an active internet connection to send and receive RCS messages.

Branded calls allow businesses to display their name, logo, and reason for calling on a recipient’s phone screen. This increases trust and answer rates since recipients can instantly recognise who is calling, unlike traditional phone calls that show only an unknown number.

To use branded calling, businesses must register their number with us. Once set up, within 2 to 4 days, outgoing calls will show branded information on supported devices.

Yes! Branded calls reduce spam because they only work for verified businesses. This prevents fraudsters from impersonating real companies, helping customers distinguish real calls from scam attempts.

Branded calls are supported on most smartphones and networks that offer enhanced caller ID services. However, some older devices or networks may not display branding. In such cases, customers may only see a standard phone number.

Yes, branded calls function like regular calls. Customers can answer, ignore, or call back later. Businesses can also include a reason for calling, making it easier for recipients to decide whether to pick up.

Customers should look for official branding (name, logo, and reason for calling). If the phone only shows a generic number, it might not be a verified branded call. If unsure, customers can verify the number by checking the business’s official website or contacting customer service.

Industries like banking, healthcare, e-commerce, travel agencies, utility providers and public sector organisations  benefit the most because they frequently contact customers. Branded calls help ensure important calls (like fraud alerts, appointment reminders, or order confirmations) are not ignored.

Social media is a key channel, particularly when communicating with prospective students. It’s where your students will go to connect with the university on a human level. Email, your website and telephony are also key channels to consider. For helping to support your self-service strategy and driving digital change.

• Adjusting to a new way of life
• Pressure from studies
• Homesickness
• Debt and managing money
• Finding a new set of friends
• Housing issues
• Time management
• Mental health and well-being