FAQs

Branded calls are supported on most smartphones and networks that offer enhanced caller ID services. However, some older devices or networks may not display branding. In such cases, customers may only see a standard phone number.

Yes, branded calls function like regular calls. Customers can answer, ignore, or call back later. Businesses can also include a reason for calling, making it easier for recipients to decide whether to pick up.

Customers should look for official branding (name, logo, and reason for calling). If the phone only shows a generic number, it might not be a verified branded call. If unsure, customers can verify the number by checking the business’s official website or contacting customer service.

Industries like banking, healthcare, e-commerce, travel agencies, utility providers and public sector organisations  benefit the most because they frequently contact customers. Branded calls help ensure important calls (like fraud alerts, appointment reminders, or order confirmations) are not ignored.

Social media is a key channel, particularly when communicating with prospective students. It’s where your students will go to connect with the university on a human level. Email, your website and telephony are also key channels to consider. For helping to support your self-service strategy and driving digital change.

• Adjusting to a new way of life
• Pressure from studies
• Homesickness
• Debt and managing money
• Finding a new set of friends
• Housing issues
• Time management
• Mental health and well-being

Research indicates that 1 in 5 students have a diagnosed mental health problem (Mind). You could support university students by having contact centres for crisis, webchat so that they could talk online anonymously, connecting students with others across the university who have recently been through a challenging time.

VoIP stands for Voice over Internet Protocol (can also be referred to at IP telephony). It’s a group of technologies that enable the delivery of voice communications over the internet.

An alternative to traditional telephony (like PSTN or ISDN), a VoIP office phone system enables your business to future proof, save costs and scale at ease.

Updated: 20/05/2024.
BT Openreach has announced that the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will be switched in by the end of January 2027. Meaning businesses need to think about moving to SIP and using VoIP or other cloud hosted voice solutions (if they haven’t done so already).

VoIP stands for Voice over Internet Protocol (can also be referred to at IP telephony). It’s a group of technologies that enable the delivery of voice communications over the internet.