FAQs

Yes. MiVoice Business provides the core voice and call control layer and integrates with collaboration tools such as Mitel MiCollab for messaging, conferencing and team collaboration. 

Unified communications can be delivered through public cloud UCaaS, private cloud, on-premise or hybrid environments. The right model depends on existing infrastructure, integration needs, security requirements, commercial priorities and the level of control the organisation requires. 

Unified communications can integrate with CRM systems, contact centres, productivity suites, directories and workflow applications. These connections bring communication tools and business data into everyday processes, reducing system switching and giving employees better context during calls, meetings and customer interactions. 

Unified communications gives employees access to calls, messages, meetings and collaboration tools across office, home and mobile environments. It can provide consistent identities, numbers and settings across locations while allowing services to be managed centrally. 

Unified communications can redirect calls and services across alternative locations, devices, networks or platforms during disruption. Resilient connectivity, geographic redundancy, failover routing, remote access and documented recovery processes can help keep essential communications available. 

Migration does not necessarily require significant downtime. Disruption depends on the existing environment, integrations, number porting and deployment model. Phased migration, testing, pilot groups, fallback planning and clear change management can reduce risk and protect essential services. 

Organisations should assess user needs, existing infrastructure, integrations, security, resilience, support, adoption, scalability and total cost of ownership. The decision should begin with operational and strategic requirements rather than a preferred technology or vendor. 

Costs can include licences, connectivity, devices, implementation, integration, support and change management. Potential returns may come from reduced platform duplication, simpler management, improved productivity, lower support costs and stronger business continuity. 

Britannic supports unified communications through consultancy, solution design, integration, migration and ongoing service management. Support can also cover monitoring, maintenance, user adoption and continuous optimisation, depending on the organisation’s environment and service requirements. 

Social media is a key channel, particularly when communicating with prospective students. It’s where your students will go to connect with the university on a human level. Email, your website and telephony are also key channels to consider. For helping to support your self-service strategy and driving digital change.