Senior Account Manager
The Role
Location: Guildford, Surrey GU4 7WA
Hours: Full Time
Salary: Competitive
Britannic Technologies Limited is an award-winning, privately-owned value-added reseller and systems integrator established in 1984 in Guildford, Surrey. We collaborate with top vendors like 8x8, BT, Calabrio, Five9, Fortinet, Microsoft, Mitel, and Zoom, driving their vision of a connected, sustainable future through smart technology and talented people.
More than just a reseller, we stand out with in-house software development, innovation, best practices, and professional services, enhancing customer’s operations. Our expert team specialises in business communications, contact centres, unified communications, networking, AI, automation, and systems integration, always prioritising value creation, risk mitigation, and strong, trust-based customer relationships.
We work closely with our customers and leading partners, understanding their needs to develop bespoke change strategies and technology solutions to achieve a competitive edge.
We are seeking a dynamic and proactive Senior Account Manager to secure new clients, generate sales to achieve targets, and manage customer accounts. If you are driven by customer success, innovation, and personal growth, Britannic Technologies is the place for you.
We boast a supportive, innovative, and customer-focused culture and value the development of our colleagues, offering extensive learning and growth opportunities within the company. Here, you're not just part of a team; you're part of a community dedicated to professional growth and excellence.
Role Specific Responsibilities:
- Business Development: Win new business, acquire new customers, and develop revenue opportunities for Britannic’s Networking Portfolio.
- Client Management: Develop and manage relationships with customers you win, planning engagement and communications.
- Technical Expertise: Chair technical workshop meetings, manage significant projects, and oversee change initiatives.
- Sustainability & Growth: Identify and execute sustainability and growth initiatives for accounts.
- Problem-Solving: Proactively address issues, solve problems, and escalate when necessary.
Skills & Knowledge:
- Decision-making and negotiation skills
- Excellent verbal and written communication
- Organised, detail-oriented, and accountable
- Conflict resolution, team-oriented, and flexible
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to lead virtual teams and multi-task
- Analytical with strong time management skills
- Customer-centric, proactive, assertive, and confident
What can you expect in return?
- 24 days leave
- Birthday and volunteering day’s off
- Life assurance
- PMI
- Pension
- Bike scheme
Apply for the role
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