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Account Director

The Role

Location: Guildford, Surrey GU4 7WA
Hours: Full Time
Salary: Competitive

Must Have:

  • Minimum 8yrs experience selling Digital Transformation & CCaaS/UCaaS solutions (preferably experience with Zoom, 8x8, Five9, Mitel, Microsoft)
  • Proven Experience engaging with Senior Stakeholders and Managing Complex Sales Processes
  • A highly driven, credible, motivated and proactive character
  • Experience acquiring new logos with TCV £1m+
  • Able to commute minimum 1 day per week to Guildford.

Britannic Technologies Limited is an award-winning, privately-owned value-added reseller and systems integrator established in 1984 in Guildford, Surrey. We collaborate with top vendors like 8x8, BT, Calabrio, Five9, Fortinet, Microsoft, Mitel, and Zoom, driving their vision of a connected, sustainable future through smart technology and talented people.

More than just a reseller, we stand out with in-house software development, innovation, best practices, and professional services, enhancing customer’s operations. Our expert team specialises in business communications, contact centres, unified communications, networking, AI, automation, and systems integration, always prioritising value creation, risk mitigation, and strong, trust-based customer relationships.

We work closely with our customers and leading partners, understanding their needs to develop bespoke change strategies and technology solutions to achieve a competitive edge.

We are seeking a dynamic and proactive Senior Account Manager to secure new clients, generate sales to achieve targets, and manage customer accounts. If you are driven by customer success, innovation, and personal growth, Britannic Technologies is the place for you.

We boast a supportive, innovative, and customer-focused culture and value the development of our colleagues, offering extensive learning and growth opportunities within the company. Here, you're not just part of a team; you're part of a community dedicated to professional growth and excellence.

Role Specific Responsibilities:

  • Proactively winning new business and acquiring new customers
  • Managing & Developing key strategic customer accounts
  • Producing proposals and reports
  • Owning and being accountable for achieving Gross Profit targets and associated KPI’s
  • Exert influence to develop revenue and scope of services and associated adoption
  • Identifying specific needs and opportunities and recommending products, services and solutions to address those requirements.
  • Developing and managing relationships across key accounts & prospects with responsibility for strategic planning, engagement and communications across respective teams
  • Identifying and developing new business opportunities within the marketplace, including sector opportunities and collaboration / partnering opportunities
  • Managing / Chairing strategic planning and technical workshop meetings
  • Liaising with internal resource and third parties managing communications and coordinating efforts in support of successful bids and client development strategies
  • Working with clients to establish, develop, document and manage long term strategies and associated account development plans
  • Ensuring that we are meeting & exceeding customer and prospect expectations
  • Responsible for managing the development, execution, reporting and communication of major projects and on-going programs
  • Demonstrate expertise in Britannic’s value and services
  • Responsible for timely and accurate reporting to the Sales Manager / CEO regarding the state of the customers/prospects under your management, strategic initiatives, key discussion points for Britannic with the client and forecasting
  • Demonstrate expertise and knowledge in customer’s business, including:
    a. Account’s organisation;
    b. Account’s strategy to market;
    d. Britannic’s value as account evolves; and
    e. Competitor’s strategy and position and potential threats
  • Proactively address issues in a timely professional manner. Solve problems. Escalate the issues or problems to the Sales Manager / CEO when appropriate
  • Follows through on all commitments in a timely manner
  • Communicate workload issues as needed
  • Maintain knowledge through training as required
  • Promote positive image of company and offerings to customers and the market as a whole
  • Other duties as assigned

Skills & Knowledge:

  • Ability to make decisions
  • Negotiation skills
  • Ability to delegate
  • Presentation skills
  • Excellent verbal and written communication skills
  • Organised
  • Accountable
  • Detail-oriented
  • Conflict resolution skills
  • Self-motivated and independent
  • Team-oriented
  • Flexible
  • Customer-centric
  • Proactive
  • Assertive and confident
  • Ability to multi-task
  • Proficient in Microsoft Word, Excel, PowerPoint, Dynamics and Outlook
  • Ability to lead “virtual” teams
  • Analytical
  • Strong time management skills

Core Responsibilities:

  • To always maintain a high level of customer service and business integrity.
  • To always be presentable both in appearance and manner.
  • To be an ambassador for BRITANNIC at all times.
  • To observe and abide by BRITANNIC Information Security Policies.
  • To promote the business and look for additional sales opportunities.
  • Complete inter-departmental assistance; remembering that we all work for BRITANNIC.
  • Complete awareness of all BRITANNIC processes and procedures relevant to your role.
  • Constant and ongoing awareness of industry products, technology and direction.
  • Excellent timekeeping, time management and attendance.
  • Excellent written and verbal communications.
  • Complete awareness of all products offered by BRITANNIC.
  • Continual progression of your skill level within your chosen products, you should adopt a self progression mentality.
  • Online self study within both business and personal time.

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