Cloud Communications Platform - the XCaaS series and core features
8x8 XCaaS is a game-changer for your business. It integrates communication tools seamlessly, boosting collaboration and productivity. With features like voice, video, chat, and contact center solutions, it enhances customer experiences and ensures data security.
View the scalability of the XCaaS licensing model
Ensuring proper licensing, businesses can effectively manage their software infrastructure, streamline operations, and focus on growth without the risk of non-compliance or interruptions in service.
The Britannic value-add
With a proven track record of innovation and expertise, Britannic Technologies is your go-to partner for cutting-edge solutions that drive growth and efficiency. From seamless integration of communication platforms to tailored strategies that align with your business objectives, we've got you covered.
Is an 8x8 cloud communications system the right fit for my business?
8x8 for medium-sized businesses
8x8's XCaaS is well-suited for medium-sized businesses that require robust communication tools to support their growing workforce or are looking for a seamless and reliable joined-up cloud platform. With 8x8's cloud communication system, these businesses can streamline communication across departments, enable remote work, improve customer interactions, and enhance productivity. The scalability of the solution allows them to expand as their needs evolve.
8x8 for large businesses
8x8 cloud voice platform can meet the complex communication requirements of large enterprises as it provides enterprise-grade features, advanced integrations, and high scalability to support a large number of employees across multiple locations. The scalability allows large organisations who require change on a large or global scale to quickly reorganise their communications and employee licenses with minimal disruption.
The core capabilities of 8x8 cloud based XCaaS solution
8x8 XCaaS cloud solutions encompass a range of core capabilities that enable effective communication and collaboration. Here are some of the key capabilities offered by 8x8 XCaaS.
Analytics and reporting
XCaaS solutions often provide analytics and reporting capabilities, giving businesses insights into communication patterns, call volumes, and user behavior. These insights can help identify areas for improvement, optimise workflows, and make data-driven decisions to increase productivity.
Reliable, secure and trustworthy
8x8 XCaaS is built on robust and reliable cloud infrastructure. This ensures high availability and minimal downtime for communication services, reducing interruptions and maximising employee productivity. Additionally, 8x8 typically offers technical support and service level agreements (SLAs) to address any issues promptly.
Truly unified cloud communications
XCaaS integrates various communication channels into a single platform, allowing employees to access voice calls, video conferencing, instant messaging, and team collaboration tools from a unified interface. This consolidation streamlines communication, reduces the need to switch between multiple applications, and saves time.
Advanced calling features
XCaaS offers advanced calling features, including call forwarding, call routing, auto-attendants, and voicemail transcription. These features enhance call management, reduce response times, and enable employees to handle calls more efficiently.
Integration with over 45 applications
XCaaS can integrate with other business applications such as customer relationship management (CRM) systems, help desk software, and productivity tools. This integration eliminates the need to switch between applications, enhances workflow efficiency, and enables employees to access relevant information seamlessly.
Mobility and remote work
XCaaS solutions are designed to support mobile and remote work environments. Employees can access their communication tools and collaborate with colleagues regardless of their location, using smartphones, tablets, laptops, or desktop computers. This flexibility improves productivity by enabling employees to work efficiently from anywhere.
8x8 User Licenses
The power of 8x8 and Britannic partnership - The X Series
"Changing something as critical as a communications platform is a big undertaking, but the well-thought-out onboarding process gave us confidence and mitigated the risks. Implementing 8x8’s X Series and utilising the 8x8 Work platform has meant that we are truly able to operate from anywhere. This is already reaping benefits, both with our staff who have returned to the office, and with those working remotely".
Ben Barnes, Group Head of IT, DRC Group
Trusted, recommended and proven expertise
We offer a wealth of experience in delivering innovative 8x8 cloud communication solutions. We pride ourselves on staying at the forefront of technological advancements, ensuring that you receive the best 8x8 cloud based solution tailored to your requirements.
Market-leading cloud communication company
Our track record speaks for itself. Whether it's enhancing cloud communication efficiency, optimising processes, or driving cloud digital transformation, we have consistently exceeded expectations. Our portfolio of satisfied clients stands as a testament to our commitment to excellence and our ability to deliver measurable business outcomes.
Customer-first, consultative approach
We take the time to understand your unique challenges and objectives, allowing us to tailor bespoke 8x8 cloud based solutions that address your specific requirements. Our approach ensures that every project is executed with precision and attention to detail, resulting in cloud communication system that not only meet but exceed expectations. We believe in building long-term partnerships based on trust and reliability.
Far beyond the average cloud provider
From unified communications and collaboration to contact centre solutions and digital transformation initiatives, we offer a comprehensive 8x8 range of cloud telephony solutions to meet the diverse needs of modern businesses. Whether it's enhancing productivity, improving customer experiences, or driving innovation, we have the expertise and capabilities to help businesses thrive in today's competitive landscape.
Start Your Journey to Cloud-Based Communications Today
Speak with a member of our team about 8x8 or use the form to request a demo or schedule in a quick chat.
