1st Line Network Engineer
The Role
This position is within the Network Operation Centre team at Britannic Technologies, offering technical support for LAN/WAN and reporting directly to the Network Services Team Leader. We are looking for candidates with at least one year of experience in delivering Fortinet/Cisco and/or Juniper WAN and LAN solutions. Familiarity with essential tools like PRTG and Visio is a must, while knowledge of VMWARE technologies is advantageous.
Your responsibilities will encompass a diverse range of tasks for our clients, including resolving trouble tickets, designing systems, implementing solutions, and providing ongoing support. You will play a pivotal role in developing detailed configuration designs, testing implementation plans, and facilitating integration to ensure successful project delivery. Additionally, you may contribute to pre-sales activities, participate in pre-build stages, and provide initial on-site support, all while maintaining a primary office-based role with occasional visits to customer sites or Data Centres.
We encourage applicants who are enthusiastic about advancing their careers in network engineering. We’re not looking for perfection but someone who is enthusiastic with an aptitude for learning. So, if you tick one or more of the boxes we want to hear from you. Join us in shaping the future of our network infrastructure and making a meaningful impact in the technology sector.
The candidate will be a CCNA qualified engineer or with working knowledge at this level with up to 1 years’ experience.
Core Responsibilities
- To always maintain a high level of customer service and business integrity.
- To always be presentable both in appearance and manner.
- To be an ambassador for BRITANNIC TECHNOLOGIES LIMITED at all times.
- To observe and abide by BRITANNIC TECHNOLOGIES Information Security Policies.
- To promote the business and look for additional sales opportunities.
- Complete inter-departmental assistance, remembering that we all work for BRITANNIC TECHNOLOGIES LIMITED.
- Complete awareness of all BRITANNIC TECHNOLOGIES LIMITED processes and procedures relevant to your role.
- Constant and ongoing awareness of industry products, technology and direction.
- Excellent timekeeping, time management and attendance.
- Excellent written and verbal communications.
- Complete awareness of all products offered by BRITANNIC TECHNOLOGIES LIMITED.
- Continual progression of your skill level within your chosen products, you should adopt a self progression mentality.
13. Online self study within both business and personal time.
Role Specific Responsibilities
- Provide 1stline network infrastructure support. This will include but not limited to the support, configuration and installation of various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Monitor performance and ensure system availability and reliability.
- Take ownership and monitor the progress of ongoing and escalated cases through to resolution.
- Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
- Monitor system resource utilization, trending, and capacity planning.
- Provide Level-1 support and troubleshooting to resolve issues with switching technologies- like STP, VLANs, VTP.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
- Good understanding and troubleshooting skills on the Optical Network and fibre connections, Optical interfaces, SFPs/ GBICs and etc.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure specific.
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
- Plan, design, and implement networked systems, including configurations, supporting/troubleshooting network problems and coordinating with customers for installation of such items as routers, switches, and firewalls.
- Provide technology demonstrations and updates to both internal and external clients, in order to improve their understanding of the marketplace and portfolio and solutions.
- Develop comprehensive User Acceptance Tests, in conjunction with the client, which will enable client acceptance and financial sign-off to be achieved.
- Take responsibility for creating and maintaining installation procedures for new products.
- Maintain in-depth knowledge and records in relation to assigned projects, providing prompt and accurate information, advice and guidance to colleagues and Clients
Apply for the role
Please attach your CV and include a short cover letter in the message field to apply for this role.