Britannic: A Consultative Out-Come Based Technology Partner

Solving your communication challenges together

Our highly knowledgeable and long-serving, experienced team work together to transform business communications, helping organisations like yours to excel no matter what challenge big or small and no matter what industry.

We're always first to market with innovations spanning contact centre, network, CTI applications and in 2010 we launched our own SIP exchange platform called NetX. We have since improved communications and business processes for hundreds of midsize customers. Our own product developments are sparked by genuine customer requirements and help us create outcome based communications solutions from market-leading components.

Housing

Our digital and communications solutions give housing organisations the tools they need to tackle challenges in the housing sector and enable a better customer experience through effective contact centre management.

Hospitality

Helping hotels to create world class guest experiences by embracing technology innovation. Improve operational working by increasing productivity and removing the risk of legacy technology and services.

Insurance

Succeed in this highly dynamic competitive market with the latest digital communications technology to provide a seamless customer and claims experience. Increase engagement and efficiency.

Finance

We can help you differentiate yourself in this highly dynamic competitive market with the latest digital communications solutions.

Professional Services

Helping you forge and deepen client relationships and improve communications and processes to stand out from the competition.

Local Government

Better serve the general public with efficient and cost-effective communication solutions for local government and public sector bodies and boost the productivity of the contact centre.

Higher Education

Helping Higher Education organisations like yours to modernise your existing telephony solutions, improve student engagement and welfare, transform enquiry management and automate processes.

Charity

We can help you thrive and not just survive with the latest bespoke digital communications solutions.

The Britannic Customer Success Programme

Our Customer Success Programme takes a comprehensive, consultative, and outcome-based approach to ensure your business thrives. We start by understanding your operational challenges and strategic goals, aligning our solutions with your objectives from the beginning. Through deep analysis, we identify root causes and uncover opportunities for improvement. We provide transparent findings, tailored solutions, and clear pricing. Our scenario-based sessions demonstrate exactly how our solutions work for you, and our fully costed, phased proposals include detailed ROI information. With a commitment to business outcomes and end-to-end support, we prioritise open communication and personalised attention, ensuring seamless integration and long-term success.

Unlock the Key Benefits of Our Customer Success Programme

Start your journey with Britannic today and improve your business communication.

Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way.

Five service areas. Unlimited possibilities.

Organised customer service representative

CX & Customer Engagement Cloud & Connectivity Unified Communications Digital Transformation Managed Services

Happy customer using Britannic solutions

Here’s what our customers have to say

Britannic and Bizvu have been fantastic to work with offering ideas and being extremely responsive. The teams at Britannic and Peabody are very closely aligned. They understand our business and we trust them to deliver innovative solutions.

Coral Bannister, Digital Contact Centre Manager

Peabody

In the most challenging business climate we have ever seen, the biggest gain for us implementing the INBOX solution is efficiency. We have automated the organisation of our workload during this hectic time and now have the ability to implement self service for our customers which will lead to improved efficiencies and vast cost-savings.

Neil Whitaker, Head of IT

Mercury Holidays

Britannic helped us to identify what our business requires, matching these needs with the solution that is a good fit for us, that we can afford, and provides the performance and results that we need. They have high levels of customer service, are highly responsive and aim to deliver what they said would be delivered.

Philip Jackson, Head of ICT and Business System

Advance Housing and Support

Caxton

Caxton, a leading British fintech company, has been delivering top-tier financial solutions for consumers and businesses for over 20 years. Known for its agility and commitment to efficient, reliable payments, Caxton has always prioritised an outstanding customer experience. With a reputation for getting the right money, to the right people, at the right time, Caxton’s next move was clear—empower its team with deeper insights and cutting-edge tools to elevate customer engagement to new heights.

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Male and Female colleagues shaking hands smiling

RadcliffesLeBrasseur

UK law firm RadcliffesLeBrasseur has enhanced its business communications by adopting SIP for cost-effective call routing and absolute availability. This forward-thinking approach has improved client service while minimising costs. By integrating SIP, the firm enjoys reliable, high-quality voice calls and greater flexibility.

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The IET

The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.

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Credit card and phone in somebody's hands

The Technology

DTMF portal
NetX SIP portal

North Hertfordshire District Council

Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.

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University of Kent: Clearing

Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.

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Advance Housing and support

The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.

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Mercury Holidays

Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.

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University of Kent

Combining both on premises and in the cloud, class leading communications technology with strong, tailored support for their Mitel and 8x8 communications platforms provides ultimate resilience and flexibility.

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